| Action 1(Request from Producer to Retailer) | |
| Action Name | Instruction for returns |
| Action Description | The producer requests the return of certain quantities of products from the retailer |
| Action 2(Request from Retailer to Producer) | |
| Action Name | Returns advice |
| Action Description | The return is announced by the returns advice with date, EAN and quantity |
| Action 3(Response from Producer to Retailer) | |
| Action Name | Receiving advice |
| Action Description | After goods receive the producer reports back the products which arrived with the delivery announced in the returns advice |